At polkonn.com, we are committed to ensuring customer satisfaction. If you need to request a refund after purchasing our products, please carefully read the following refund terms to understand the relevant policies and procedures.
- Refund Application Timeframe
You can apply for a refund within 14 days of receiving your order. Please submit your refund request within this timeframe; requests submitted after this period will not be processed. - Refund Conditions
The returned item must meet the following conditions:
The item must be unused, in its original packaging, and all labels and accessories must be intact and undamaged.
The item must not have been damaged during shipping (if your refund request is due to a product quality issue, we will cover the shipping costs).
Provide valid proof of purchase, such as an order confirmation email or invoice.
- Refund Process
The refund application process is as follows:
Log in to your account, go to the “Order History” page, and find the order you want to return.
Click the “Request Refund” button, fill in the relevant application information, and upload the required photos (e.g., product condition and packaging).
After submitting your application, our customer service team will review your request within 2 business days and notify you of the review result via email.
Once the refund request is approved, we will process the refund within 7 business days after confirming the return of the item.
- Return Shipping Costs
If the refund is due to a product quality issue or an incorrect item being sent, we will cover the return shipping costs.
If the refund is requested for personal reasons (e.g., dislike, incorrect size, etc.), the customer is responsible for the return shipping costs. - Refund Method
Refunds will be processed via the original payment method. Please note that the processing time for refunds may vary depending on the payment institution. - Special Circumstances
For items purchased during promotional events, the refund policy may be adjusted. Please check the relevant terms and conditions at the time of purchase. - Contact Us
If you have any questions during the refund application process, please feel free to contact our customer service team:
Return Address: 906 BALFOUR RD, WEST MEMPHIS, AR, 72301
If you have any questions about the refund policy or need further assistance, please feel free to contact our customer service team. We are dedicated to providing you with support and ensuring a pleasant and smooth shopping experience. Thank you for choosing polkonn.com!