At polkonn.com, customer satisfaction is our top priority. To help you better understand our services and shopping process, we have compiled the following terms and conditions. Please feel in touch with our customer service team if you have any questions.
- Order Processing and Confirmation
All orders will be processed after payment confirmation. You will receive a confirmation email after placing your order, which will include your order details and estimated shipping time. - Shipping and Delivery
We offer various shipping options; the specific shipping costs and delivery times will be displayed at checkout. Please ensure you provide an accurate shipping address to avoid delays. If you encounter any problems with your order during shipping, please contact our customer service team immediately. - Return and Exchange Policy
We adhere to the principle of customer satisfaction. If you are not satisfied with your purchase, you can request a return or exchange within 41 days of receiving the goods. The product must be in its original packaging, unused, and include all accessories and instructions. If the product has a quality issue, we will cover the shipping costs; if the return is due to personal reasons, the customer will be responsible for the shipping costs. - Payment Methods
We support various payment methods, including credit cards, debit cards, and third-party payment platforms. Your payment information will be protected, and we will not use your information without your consent. - Privacy Policy
All your personal information on the website will be handled in accordance with our privacy policy. We promise not to sell or rent your personal information to any third party, and we will only disclose relevant information when required by law or to protect our legitimate interests. - Customer Service
If you encounter any problems during the shopping process, or have any suggestions regarding our products or services, please feel free to contact us through the contact information on the website. Our customer service team will be happy to assist you.
Thank you for choosing us for your shopping needs. We look forward to providing you with excellent service and high-quality home furnishings!